Legal

Refund & Return Policy

Alcott Review Ltd · Last updated: 29 July 2026

Summary: 14-day return window from date of receipt.

We want you to feel confident ordering Peak State. If you are not satisfied with your purchase, contact us within 14 days of receiving your order to request a return and refund.

1. Your Statutory Rights

Your rights under the Consumer Guarantees Act 1993 (NZ) and the Fair Trading Act 1986 (NZ) apply to all purchases made through this Site. These rights are in addition to, and not limited by, our voluntary return policy below. If a product is faulty, not fit for purpose, or does not match its description, you are entitled to a remedy under NZ consumer law regardless of the time elapsed since purchase.

2. Voluntary 14-Day Return Policy

In addition to your statutory rights, we offer a 14-day return period from the date you receive your Peak State order. To be eligible under this voluntary policy:

You must contact us at info@fitmotionin.world within 14 calendar days of receipt.
The item must be returned in its original, unopened condition with the seal intact.
You must include proof of purchase (order reference or confirmation message).
Return shipping costs are the responsibility of the customer unless the return is due to a fault or error on our part.

3. How to Request a Return

Contact us within 14 days

Email info@fitmotionin.world with your name, order details, and reason for return. We will respond within one NZ business day.

Receive return instructions

We will provide you with the return address and any relevant instructions by email or phone.

Return the item

Send the item back using a trackable courier. We recommend keeping your tracking number until the refund is confirmed.

Refund processed

Once we receive and inspect the returned item, your refund will be processed within 5-7 NZ business days via the original payment method.

4. Faulty or Incorrect Items

If you receive a product that is faulty, damaged in transit, or does not match your order, please contact us immediately at info@fitmotionin.world. In such cases, we will arrange collection at our cost and provide a full replacement or refund. Your Consumer Guarantees Act 1993 rights apply in full.

5. Exclusions

Under our voluntary 14-day policy, returns are not accepted for items that have been opened, partially used, or where the original seal is broken - except where the item is faulty, in which case your statutory rights apply regardless. We cannot accept returns on grounds of change of mind for opened consumable products.

6. Contact

Return enquiries: info@fitmotionin.world · Alcott Review Ltd, Level 2, 57 Fort Street, Auckland CBD 1010, New Zealand · +64 9 377 4826 · Mon - Fri, 9am - 5pm NZST.